Most answers are in the documentation. Choose your plugin to get straight to the point.
How support works
| You use… | Channel | Response time |
|---|---|---|
| A free version (Accounting Export free, SafeAlt Free plan) | Form below | As availability allows |
| A Premium license or a paid SafeAlt plan | Form below or support@zmlabs.net | Handled within 2 business days |
We answer in English and in French.
Before you write
To get a faster answer, tell us your PHP, WordPress and plugin versions, then:
- Accounting Export: your WooCommerce version, the export format and period, the message in the History tab and the relevant log lines (WooCommerce → Status → Logs, source
woo-accounting-export). Do not send a full export file: an anonymised extract of a few lines is enough. - SafeAlt: the message shown in the Overview tab and the result of Tools → Site Health.
Customer portal
Licenses, invoices, Premium downloads and renewal settings are in your Freemius customer portal.
Write to support
[zm_support_form]