Common problems
An image is not processed
Check that it is at least 300 px on its shortest side (or the minimum size you set) and that its format is supported. Images that cannot be processed appear at the end of the grid on the Images screen. Also check that automatic processing is turned on in the settings.
Texts do not arrive
Open SafeAlt → Overview to see the state of the connection and the queue, then Tools → Site Health. If a firewall blocks the REST API, allow the /wp-json/safealt/v1/wake route. On a non-public site, leave the SafeAlt screen open for a few minutes or set up a system cron.
Processing is paused
Your monthly quota has probably been reached: the Overview tab shows the renewal date. Processing resumes on its own, or right away if you move to a bigger plan.
A text is flagged “to check”
SafeAlt detected a doubt (uncertain proper name, language, wording). The text was not applied: review it on the Proposals screen, then apply or reject it.
Texts are not in the right language
The language follows that of the content (Polylang, WPML) or of the site. Check the language of the page the image is attached to. For a language that is not supported, texts are written in English.
The message mentions an expired license or a refused connection
Check your plan in the Plan tab and, if needed, enter your license key again. Processing resumes as soon as the license is valid.
Frequently asked questions
I can’t find SafeAlt in Plugins → Add New Plugin
Search for “SafeAlt” or “alt text”; the plugin is published by ZM Labs. If your host does not allow installing plugins from the admin, download the archive from wordpress.org/plugins/safealt and upload it with Upload Plugin, without unzipping it.
Can SafeAlt overwrite my texts?
No. A field that already contains text is never changed without your approval, and the original values can be restored with Reset.
I uninstall SafeAlt: what happens to my texts?
They stay in place. Only SafeAlt’s settings and queue are deleted, if you ticked the corresponding option.
I was using MetaVision Alt SEO
MetaVision Alt SEO has become SafeAlt, and the sites that used it have been moved to SafeAlt. If you have a MetaVision license key, it remains valid: enter it in SafeAlt’s Plan tab.
Where are SafeAlt’s messages shown?
SafeAlt screens show the connection and quota status directly on the page. Elsewhere, SafeAlt warnings (site to connect, quota reached, subscription ended, connection refused, service unreachable for 24 hours) are only shown to administrators, on the dashboard, the media library and the plugins page.
Does SafeAlt work on a multilingual site?
Yes. Each image is described in the language of the content it is attached to, with Polylang or WPML.
Does SafeAlt use OpenAI, Google or another AI provider?
No. SafeAlt’s models run on our own servers in Europe; no image or text is sent to a third-party AI provider.
Contact support
Use the support form (Free plan: reply as availability allows; paid plans: handled within 2 business days). Give the WordPress, PHP and SafeAlt versions, and the message shown in the Overview tab.
Mis à jour le 7 octobre 2026
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