Troubleshooting and FAQ

Check the exported statuses (Statuses & Automation tab): only orders whose status is selected are included. A Pending payment or Cancelled order is only exported if its status has been added.

It may already have been exported: look at the Accounting export column of the orders list, or untick “Exclude already exported orders”. Otherwise, check the logs: its amounts may be inconsistent by more than 5 cents (often because of a plugin that changes totals); it is then flagged and not locked. Remember: a payment or a credit note is only exported after its invoice, in the period of its own date.

The gateway concerned has no treasury account (Payment Gateways tab). Without it, only the invoice is generated, and the history says so.

That is the breakdown by category: the order contains products from categories mapped to different accounts. Remove a mapping if you do not want this.

Check that automatic sending is enabled, then look at the history (an “Automatic” export should be there) and at the logs. Triggering depends on WP-Cron: set up a system cron on a low-traffic site. No email is sent if the period has no entries.

Exports go through Action Scheduler (WooCommerce → Status → Scheduled Actions, group woo-accounting-export). Check that the scheduler is running. After 30 minutes without activity, the export is marked as failed with an explicit message.

The reason is shown in the history and in the logs. If it failed during extraction, no order was locked: simply start the export again.

Choose the document number source in the General tab. By default it is the order number, which is not sequential.

Check that the payment gateway fees account is not empty and that the order carries the expected meta; otherwise, enter the right key in the Payment Gateways tab. A missing fee is booked gross, without error.

Check that the consultant and client numbers in the file header match the client open in DATEV: set them with the woo_accounting_export_datev_header filter (see DATEV: consultant and client numbers). Also check the account length (4 digits by default).

These formats require an active Premium license or a running trial. With the free version, install the Premium version (see Upgrade to Premium); with Premium, check your license status in the plugin’s menu.

That is normal: both versions do not run at the same time. Premium uses the same settings, history and locks.

WooCommerce is missing, deactivated or older than 8.0. The plugin stays inactive until then.

It was deleted from the history or purged (only the last 100 exports are kept). Start the export again with “Exclude already exported orders” unticked.

WooCommerce → Settings → Advanced → Features. The plugin works the same way with or without HPOS; nothing to do on your side.